Frequently asked questions

 
About Azurselect
Our Conditions of Use
What about privacy?
 
Our cottages and villas
They found a house and are looking to book gladly
Are all available rental properties displayed?
How can I refine my search?
 
Your booking
Until when can I book voor arrival?
It is possible to take an option?
I confirmed my reservation and now?
I signed up but have not received confirmation.
When will I get the travel documents?
 
My Booking
Log in to My Booking
My Booking
Questions about My Booking
I paid, but the payment will not be displayed
The system asks for my bank account
The status of your booking
If the information in my book definitely?
 
The cottage
I would like to know the address of the house
I would like more information
As the total number of persons is found in my package?
By the Holiday home is mentioned Adults + Children?
In the villa is 6 persons., But there are only 2 bedrooms
What payment options do I have?
 
Payment
I paid
Can I pay on arrival?
 
Arrival - Departure
I want to prepare my holiday. Do you have the address?
Who we are greeted on arrival?
The inspection on arrival
What if we want to arrive earlier or leave later?
Do I pay the extra cost on arrival?
I get the deposit back upon departure?
 
Extra Information
Who is responsible for any damage?
We want to take our pet
What about sheets and towels?
What about the cleaning of our house?
What about the tax?
 
Cancel - Insure
Will my reservation be canceled if I do not pay on time?
I want to cancel my booking.
How much will it cost for my resignation?
Travel insurance
 
Finally
What if you are not happy about something?
Can I delete my account?
Welcome home
 
About our rentals
This website is part of the Holiday Home Vision Group, an international holiday homes and villas agent who has years of experience. With the rental of apartments Our branches and field experts guarantee a worry-free stay in your rented apartment or villa - no expensive advertising, content honest and accurate information, the holiday homes and villas are displayed clearly and carefully, just as you encounter them on site be. You will then never find a large number of identical cottages with us but a very select range of high quality holiday homes and villas.
 
Our Conditions of Use
We work with clear conditions for our partners and customers. It is always important for you as a tenant, the terms of the company in which you want to book your vacation in advance well increase. The assumption that the deposit will guarantee you a carefree holiday is not always correct, as you can see the many forums and reference sites on certain objects. Many people gedachtenlos click to accept the terms, but you will wonder how the terms and conditions can differ from company to company. Our organization is a member of the organization Webshop Trustmark. Organisation This guarantees the customer an extra safety. For more information on the Webshop Trustmark conditions and what advantages you have as a customer, please read: Webshop Trustmark guarantee. To the terms and conditions of Azurselect you can read here: Terms and Conditions.
 
What about privacy?
Our organization handled strict rules concerning the Data Protection Act (Wet registratie persoonsgegevens). You can learn more about this in the Privacy Statement. your personal information is never available to third parties ; supply provided only to individuals who deal directly with your booking, such as the caretaker of your holiday. Credit card information is NEVER stored in our database, you will pay, via a recognized payment provider. If it happens that we look after the deposit to the owner, we need your banking information that we then use to transfer the deposit back. This happens naturally in a secure environment. The server that uses our organization, all are available in secured and European data centers
 
Our cottages and villas
They found a house and are looking to book gladly   On the search page and profile each cottage, you can click on the "Book" - allows you to start the reservation. During the booking process you used on different pages, where you can view your data, check and, if necessary korregieren can. After going through these steps, you can definitely confirm the information entered duch to "Book".
 
After your booking you will receive a confirmation email
For telephone bookings you can contact the Customer Service Contact Us. You can find contact information on our website under "Customer Service".Live-Chat There is also the possibility of our customer service to ask questions via live chat. Unfortunately, you can perform on live chat no booking, please use this preferably the online booking or telephone booking.
 
Are all available rental properties displayed?
During a search, please give the basic information that you would like a. The system will only show cottages that are available to suit your needs during the requested time period. Should have yet to be the exact period, we recommend that you look into several periods. Using the calendar on the profile page of each house there is a possibility the stock nature of the selected holiday home check. This allows you to decide if you are interested right away if you book a week sooner or later, like, your predecessor was originally selected holiday period already occupied.
 
How can I refine my search?
Our search function works with a fast search formula, after entering the main criteria for an overview of all holiday houses. This only takes a few seconds. To refine your search, you can use the options on the left side. To click through options, the system will be displayed just the right holiday homes that meet your refined search seperating your desires and characteristics.
 
 
Your booking at Azurselect 
 
Until when can I book voor arrival?
We know from experience that we can not accept online bookings up to 3 days prior to arrival. This period is minimal need for consultation with the owner and because the owner / manager of the apartment or villa must also prepare to make provisions for your arrival can. In exceptional cases, you can contact the customer service department contact, where they will try to achieve your desires. You will receive the answer within a few hours if a booking is still possible.
 
It is possible to take an option?
For reservations, which are requested more than 6 weeks voor arrival, it is possible online to take an "option". You do this by all such information in a book to enter. At the last check you have the option between "book" and "option" to choose. After you select the "option", you will receive an activation email. Beware: You must click the link in this email to start your option. Options that are not enabled vervallen, after an hour and will be removed from our system. Activated options remain valid for 48 hours. After those 48 hours, the option will lapse automatically. On "My Booking" you can change an option on the booking. You do this by "Book" button. You will receive a confirmation email directly that your booking is final. Online options are in period within 6 weeks prior to arrival is not possible, but you can of course call our Customer Service Contact Us to discuss the possibility of an option.
 
I confirmed my reservation and now?
After your final booking, secured our team to book again and gets in touch with the owner of the booked apartment to control the posting again. This extra control lasts up to 24 hours and must be confirmed by the owner is on your bill and receive from us the down payment request. The deposit amounts to 35%, according to rental terms of the total amount. On "My Booking" on our website, you can make your payment. The offered online payment options can also be found on the lower edge of the site and on different pages of information, and on the Help page under the title "Pay". Of course there is also the Mögichkeit a normal bank transfer.
 
I signed up but have not received confirmation
Should you not receive a confirmation email from us, we advise you to check your junk mail only, there is also that of our email spam filter classifies wrong. If you still can not have received an email from us, please contact our customer service record, so
We can check your booking in our system.
 
When will I get the travel documents?
You will receive your travel documents at least 2 weeks before your arrival. This is concerning because of the last update of your data Fereinhauses the supervisor / introducers. Also this time manager can be absent and experience has taught us that we all can control data best again two weeks before the holiday. You receive all travel documents by email. Of course you must have previously paid your bills.
 
My Booking 
 
Log in to My Booking
You can click on "My Booking" log in with your email address used during the booking and the reservation number on your confirmation.
 
My Booking
On "My Booking" you can see everything and regulate - eg Their option to implement in a booking or check your payment status, and print a copy of your documents. If data has changed, you can customize them here. Our system reads in sending the voucher, the data on your customer known as "My Booking". This account is created automatically when you enter a reservation or option. With the option to receive an activation email - remember not to press the link in this email, otherwise your option expires in a few hours. Please click on the activation link your option is automatically activated 48 hours. You can log in with your email address and the reservation number.
 
Questions about My Booking
If you have questions about "My Booking", please contact our customer service. If you find any errors, please inform us about it in writing soon. For data protection reasons, we can telephone contact to make any changes to your booking without written permission of the email address that was used during the booking process.
 
I paid, but the payment will not be displayed
If you have paid, the payment must be received by us and processed before the system will recognize your payment and unfortunately, it is possible that you will receive an automatic payment reminder, because the system during a transfer your payment yet has recognized. Should our apology in advance so vortun a case, you have already paid, you can inspect the reminder than not reverse ends. Once your payment has been processed, this is visible in "My Booking". By the way, you will receive a receipt for your payment once it has been processed in the system.
 
The system asks for my bank account
Have you booked with us and with your reservation, a deposit laid down. This amount will be paid by our organization or the owner. To deal with this process fast, we ask you to provide your bank account.
 
The status of your booking
The exact status of your booking, refer to "My Booking" on our website. All your data and payments are processed and displayed here. You can also fit including enter a change of address, should your data changes between booking and departure.
 
If the information in my book definitely?
You can always contact our Customer Service to change your information, but changes can be made only if you have received by our staff, a written confirmation with the promise that the Ä changes received and accepted. You should therefore always ensure that your information will be stored properly when booking. Incorrect information can lead to unangenhemen situations and changes to these details, if they are not confirmed in writing, entirely your responsibility.
 
The cottage 
I would like to know the address of the house
You get the precise details of the House after paying your bill. This is because of the privacy and the protection of the owner.
 
I would like more information
Our websites show all the information available to us and you can be sure that the information is trustworthy. If you still have more questions about an apartment, you can get in contact with a local staff. For this service can be arranged by our customer an appointment for a consultation with a local employee. That employee will then take you through your questions and requests. The local staff is in fact the best informed about a suitable holiday home.
 
As the total number of persons is found in my package?
For the details of your booking, enter the total number of people traveling. Here, children and babies are counted. If you e.g. with 6 adults, get a child and a baby, so 8 people are registered. But when babies done in many holiday homes an exception, whereby a maximum of 1 or 2 babies extra may travel to the total number of the people surrounded. Here, you should note that not all houses are equipped with a cot. When making your reservation, you can request a cot and none should be present, you can bring your own. Make sure that you also have to report babiess consent and get you if you exceed the allowed number of persons traveling. More adults and children than the established maximum number of guests is not or only allowed if they have when booking a written question, and in exceptional cases, the written consent of the owner. With the Holiday home Adults + children are mentionedSome villas the number of allowed children (K) is different. This is because we then beds or beds are not acceptable for adults. It is then e.g. to bunk beds, bunk beds or sofas, but smaller beds are not suitable for adults, but are good to use for children.
 
In the villa is 6 persons, But there are only 2 bedrooms
We evaluate our holiday homes on the maximum number of "akzeptabeller" sleepers, because many people like to travel for financial reasons with the maximum number of permitted persons. Suspect if you get more people appear, the number of bedrooms will be illustrated during the description of how the additional beds look. Preferably, please select a holiday home in which all people can be accommodated in bedrooms and should you decide it differently, please read the description well. Even the Lord layers of new beds is not allowed, unless the owner has given his written consent in exceptional cases.
 
What payment options do I have?
Our organization offers the most online payment options. So we are working with ICEPAY, a recognized Dutch payment provider that offers all major payment methods: IDEAL, direct banking, PayPal, Visa and MasterCard. Some payment methods may incur additional costs will be charged, but payment via an online banking system as IDEAL or Direct Banking is free of charge.
 
Payment 
 
I paid
When you make a payment, it must be processed by us. If we have received the payment and charged to your booking, you will receive a confirmation email from this. You can log in with your email address and booking number in the "My Booking" and call it your payment status. As long as your payment has been processed and you have received a confirmation email, the payment will not appear in "My Booking". The processing by our staff takes a maximum of 24 hours. The quick profile of your payment is dependent on the country and the chosen payment method. The period can amount to 24 hours up to a maximum of one week. When booking a "Laste minute" trip, we advise you, therefore, prior to payment only contact us.
 
Can I pay on arrival?
It is not possible to pay the rent on arrival, but in some cases you pay the security deposit, cleaning and / or extra costs such as linen rental (if applicable) upon arrival. In some cases you pay the deposit directly to our organization because the owner so desires. In such cases, you will receive an invoice for the deposit, and this will again be reimbursed by us if any problems / damages have occurred. Reimbursement will be made within 2 weeks of your departure from the house.
 
Arrival - Departure
I want to prepare my holiday. Do you have the address?
In your voucher, you will find all the relevant information, such as address, directions to your apartment, the geographic coordinates or description of the final part of your journey. Also features you need to know you are in the travel documents.
 
Who we are greeted on arrival?
In the travel documents are the data of the manager and our emergency number. Normally, our phone is always switched to one of our staff and we urge them to use the emergency number outside office hours only in a real emergency. Our advice is to call the manager about 24 Stunder before your scheduled arrival. Should you not reach him then, is still enough time to try it again. Up to 2 hours before your arrival, it is really NOT necessary to call our emergency number. Managers know that you are coming and it happens very often that something goes wrong. Managers often work or are traveling and usually you can be reached until several hours before your arrival. Many use these GTC also another phone number. If you have 2 hours before arrival have not spoken to the manager, you can call our emergency number. In some cases, you will also find an address where the key can be picked up.
 
The inspection on arrival
You have a long journey and want nothing more than to rest or relax in the swimming pool. Very understandable, but you pay a deposit for your holiday and that means both sides obligations. We will also ask you to check on arrival to the apartment together with the manager and the manager to tell you if something is wrong. Take, if possible photos of them. During that inspection, it can still happen to anyone that something is discovered. It is important that this is clearly discussed with the manager before leaving the apartment again. Take before the time for a quick check, you accept the keys.
 
 
What if we want to arrive earlier or leave later?
Our organization has an agreement with the owner, which also arrival and departure times have been set. We can never deviate from these arrangements and promise you other conditions. The arrival and departure times are in your travel documents. Normally, arrival at 16.00 clock and departure at 10.00 clock. This is to give the cleaner time to prepare the house for the new holiday guests. Many guests return to the past and yet want to be happy to leave your luggage or use the garden or pool. The is only after checking with the manager on site and its possible approval.
 
Do I pay the extra cost on arrival?
You pay the extra costs already mentioned on arrival - it relates to this case, the deposit, if they have not already been paid by our organization, the final cleaning and linen rental, etc. may
 
I get the deposit back upon departure?
In your travel documents, is how the deposit is processed or refunded. In "My Booking" You can leave your bank account. If you do not know all the information, you can check with your bank or ask (IBAN and BIC are usually also on the account statement reported). If there were no problems, your deposit will be refunded within 14 days of your departure. Keep in mind that the deposit is an agreement between you and the landlord, and that you are responsible for the common final inspection before your departure. Do this by always checking with the manager and you should really find something that you may make photos please. Even if we manage the security deposit for the owner, we are obligated to pay them upon request to the owner. If necessary, we can then act as an intermediary between you and the owner.
 
Extra Information 
Who is responsible for any damage?
You as a tenant are legally responsible for any damage caused. You shall also damage reported directly to the administrator and to take photos. Ask the manager if he can, if possible, create a quote for you.
 
We want to take our pet
If you want to bring your pet, you need to have for this beast of a European passport. For many countries, the travel conditions for pets are different. Your vet can best advise here. Some countries require blood tests or proven protection against ticks but in many European countries ranges of ID as proof of the necessary vaccinations. Do not forget to certainly bring a leash. Not all villas are fully fenced and is thus suitable for a free-wheeling. Our organization never takes responsibility, but should an animal through a hole in a fence or similar to run away and road land. We advise the animal if you can not personally supervise, to linen in this unknown environment always. It is NOT allowed to have animals swimming in the pool.
 
What about sheets and towels?
On our site you can find angebegene each House, what choices you have concerning the linen and the towels. Please note that beach towels are never included. Depending on the capabilities of your choice and this is the confirmation. Linen rental you pay locally on arrival, you should have chosen this. If language is of "laundering including" here are often the towels meant. Often, even in the linen rental, the number of towels is limited. We therefore advise you to always be brought along some extra towels. All the linens and towels you can read in the description of your cottage again.
 
What about the cleaning of our house?
The cleaning conditions can be found on our website in the information about your apartment and, after booking in the travel documents. Cleaning is an agreement, you can pay the cost of this on arrival. If given is "inclusive" but left clean, it means that you can even do the cleaning. That is swept clean, washed and cleaned up everything. Note that if you do not leave the apartment clean, the owner has the right to charge you extra cleaning costs to invoice. You are best checked at departure, if the house is left as desired. Cleaning in between, you ask, is immediately to be paid locally.
 
What about the tax?
During the time between booking and arrival, a municipality to change the local tariffs. It can therefore happen that we have no information on the tax only, but these still need to pay during your stay in the apartment. This is a small amount per day, but you will be asked to plan for this issue. All amounts for tax on our site be reported how in this moment with us are known. Unfortunately, the authorities may adjust the tax at any time and we can not accept any liability hereinbefore.
 
Cancel - Insure
 
Can my booking will be canceled if I do not pay on time?
It is indeed possible that the Organization must cancel your reservation if your payment does not arrive with us. Our organization meets strict agreements with the owners, we take very seriously. Only in this way can we ensure our quality to customers. It is then important that we receive your payment on time. Should you exceed the time limit for payment, please contact our customer service quickly, so we are certainly aware of the delay. Our customer service will make it depending on the circumstances, a decision. Too late or not pay does not relieve you of your financial obligations and any consequential damage. In there you can read more details in our contract and payment. So it is always advisable to come together for the best solution.
 
I want to cancel my booking
It can unfortunately occur circumstances which you are forced to cancel your booking. If this is the case, it is important to us infromieren in writing, about your cancellation. They reported here clearly state the reason for withdrawal. Next you need to announce your name, booking reference number and your phone number. Upon receipt of your resignation will report your situation assessed and are your travel insurance, if completed, as well as our Terms and Conditions apply. If you are insured, you can contact your insurance claim the cancellation or cancellation fees. You must specify a valid reason in this case and submit the evidence. More information can be found in the policy conditions. A resignation does not relieve you of your obligation to pay.
 
How much will it cost for my resignation?
The cancellation fees are dependent on the number of days before your arrival date. The input date on which we receive your written cancellation.
 
Cancellation:
Cancellation up to 60 days before arrival: 35% of the rent, a possible Versicherungspremie and booking costs. Cancellation up to 59 days before arrival date: 50% of the rent, a possible Versicherungspremie and booking costs. Cancellation up to 45 days before arrival date. 70% of the rent, a possible Versicherungspremie and booking fees does not apply to last minute bookings made 60 days before arrival 100% cancellation fee applies. Cancellation up to 30 days before arrival: 100% of the rent, a possible Versicherungspremie and booking costs.
  
Travel insurance
It should happen to you again: you have to cancel and have no insurance. We advise you to always take out travel insurance when booking. If you have selected during the booking cancellation insurance via our organization, visit our Web site at "insurance (s)" the clear policy conditions. Next we suggest to you also check your travel insurance. Many of our customers are currently experiencing one year insurance policy, the best conditions you can check again before departure. And take note: most of the years insurance companies do not cover the cancellation costs. Already booked and unfortunately can not be fixed trips nachversichert with us - our insurance is only offered during the booking process. If you choose our travel insurance, you will be asked to specify the number of people traveling.
 
 
Finally
 
What if you are not happy about something?
Nevertheless, we judge all resorts extremely careful and control, it can of course happen some games that you are not satisfied with something. Whether you have a complaint or not, we appreciate your opinion. If you have a complaint or want to file a complaint, you can see in the case, write the statements in the rental and business conditions. Depending on the situation, your case will be evaluated by our team and treated. Report a complaint directly to the manager always the property. They are committed to a complaint, which you think that it gives right to damages, always within 48 hours in writing to our Customer Service. Our email address is: info@azurselect.com 
 
Can I delete my account?
You do not need to delete your account. This power belongs exclusively active for an ongoing booking. Of course you can stop receiving our newsletter, to be activated by the link in the email newsletter. Leveling accounts will be measured after a period automatically removed from our system. If you have already booked with us again, our system will recognize when re-posting your email address and fill in your basic data directly.
 
Welcome home
Each customer receives from us a welcome home, where we will ask you to tell us your experience and opinion. They help our organization and other interested parties, if you share your opinion about the chosen apartment with us. When the Welcome Home - mail answer and fill, you will automatically receive an extra discount on your booking may be following our organization. The form of this discount for you as a regular customer is displayed in the Welcome Home Mail. Mostly it is an amount as much for your loyalty and trust, and of course for sharing your opinion.

    

 

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